Terms & Conditions

Welcome to Florista website

The contents of this website are the copyright of Florista. You may only access view and print information for your own personal use and for non-commercial purposes.

We make every effort to ensure the information on this site is current, accurate and complete it does not guarantee such information will be current, accurate or complete when you access it. Florista only provides the information on, or accessed through this site, on an ‘as is’ basis. You must make your own assessment of the suitability of the content and/or services for your own purposes. You are solely responsible for the actions you make on this site. Florista may change the content or services described in this site at any time without prior notice. If you would like to verify site content or have specific questions regarding a product, you are welcome to email your queries to us at info@florista.nz.

Privacy policy

This Privacy Policy describes how florista.nz (the “Site” or “we”) collects, uses and discloses your Personal Information when you visit or make a purchase from the site.
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Florista does not share customer information with any third party unless it is necessary to do so in order to provide you with products or services, or where we are legally required to do so. Florista does not store credit card details.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


Prices displayed on Florista website are subject to change without notice. Prices for items on an order are fixed once your order has been accepted.
Prices may be adjusted for any reason and may vary at any time.
All prices are quoted in New Zealand Dollars on the website and in any other correspondence.


Deliveries in Auckland need to be placed before 11am (Monday to Friday) to ensure same day delivery.
It is the customers responsibility to ensure that all contact and delivery information provided is correct and current.
If the recipient is not at the address specified when a delivery is made, we will do our best to leave the product in a safe location. If we do leave the product in what we believe to be a safe location, we will not be liable if it goes missing or is lost or damaged.
If there isn’t any where safe to leave the product, we will try to contact the recipient or sender for further instructions which may incur a redelivery fee.
We will try our best to get the product delivered within the specified time frame however we will not take responsibility for a late delivery.


If you are not satisfied with your purchase, other than if you have changed your mind, please contact us within 24 hours of receiving, outlining your concerns (with photos) so we can best decide the following course of action. We will then contact you to try to find a solution, which may include arranging for a replacement of the item you have purchased or providing a credit, at our sole discretion.
All goods must be returned in their original packaging and in a saleable condition. The cost of returning goods must be met by purchaser.