Shipping policy

Shipping Policy

At Florista, we take care to ensure your flowers arrive fresh and beautiful. Please read the following information about our delivery process.

Delivery Areas

We currently deliver within [insert delivery areas or regions here – e.g., Auckland region, Whangaparāoa, Silverdale, etc.]. If you are unsure whether we deliver to a specific address, please contact us before placing your order.

Delivery Times

We offer same-day delivery for orders placed before Midday. Orders placed after this time will be delivered the next business day.
Deliveries are made Tuesday to Saturday, excluding public holidays.
While we aim to deliver during your requested time frame, exact delivery times cannot be guaranteed.

Delivery Instructions

Please ensure all delivery information is accurate. If the recipient is not home, we will leave the flowers in a safe, shaded location or follow any specific instructions provided at checkout. If we are unable to safely leave the flowers or access the property, re-delivery may incur an additional fee.

Shipping Fees

Delivery charges are calculated at checkout based on the delivery location.

Incorrect or Incomplete Addresses

Florista is not responsible for delays or failed deliveries due to incorrect or incomplete address information. Please double-check all details before submitting your order.

Contact Us

If you have questions about your delivery or need to make changes to your order, please contact us as soon as possible at info@florista.nz.